Our Shop Policies

Item Information Policies:

  • Invitations are 5x7 inches or 7x5 inches. Printable items are 5.23 x 7.23 inches for edge to edge printing.

  • Prints are offered in groups of 10.
    (for example: If you need 35 you'll have to order 40)
  • Please ensure you provide high quality uncropped, unedited photos for photo cards.

  • Font Changes cost $5-$10 extra depending on item and the changes requested.

  • If your custom card changes require more than 2 proofs it's an extra $5 per proof, so make sure your info is correct! (If the error was mine it doesn't count against the free proofs)

  • Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Since it is not possible to guarantee our online colors will look the same on all computers, Designs by Kepi cannot guarantee that what you see accurately portrays the color of the actual item.

Refund Policies:

Invitations & Custom Cards:

  • If you are unable to use a card before I start work on it you will be fully refunded. If I have given you one or more digital proofs no refunds are available.

  • Due to their customized nature, once proofed, these products can not be refunded or exchanged.
    Proofs will be provided for all customized items and it is the customer's responsibility to review and approve all proofs.

  • Communication Policy: If you have received one or more proofs and the shop doesn't hear from you in 5 business days, your order will be cancelled with no refunds

Totes, Pillows, Mugs and other items:

  • If your item hasn't arrived in 10 days please contact me to make it right!
  • If your item arrives damaged, or with low quality printing errors please contact me with an image of the issue so I can make it right!

 




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These designs are for PERSONAL use only and may not be used commercially or resold under any circumstances.



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